Privacy Policy

We collect information you provide directly when you create an account, use our services, or communicate with us. This includes:

• Account information: name, email address, password, and business details.

• Profile information: company name, logo, and preferences you configure within the platform.

• Client data: information you store about your clients, including names, contact details, measurements, and order histories.

• Payment information: billing details processed securely through our third-party payment providers. We do not store full card numbers on our servers.

• Usage data: how you interact with the platform, including features used, pages visited, and actions taken.

• Device and technical data: IP address, browser type, operating system, and device identifiers collected automatically when you access our services.

We use the information we collect to:

• Provide, maintain, and improve the Atelier OS platform and its features.

• Process transactions and manage your subscription or pay-as-you-use billing.

• Send you service-related communications, including account confirmations, security alerts, and support messages.

• Personalize your experience and deliver relevant content and recommendations.

• Monitor and analyze usage trends to improve platform performance and reliability.

• Detect, prevent, and address technical issues, fraud, and security threats.

• Comply with legal obligations and enforce our terms of service.

We do not sell your personal information. We may share your data only in the following circumstances:

• Service providers: trusted third parties who help us operate the platform (e.g., hosting, payment processing, analytics). These providers are bound by contractual obligations to protect your data.

• Legal compliance: when required by law, regulation, or legal process, or to protect the rights, property, or safety of Atelier OS, our users, or the public.

• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

• With your consent: we may share information when you explicitly authorize us to do so.

Your data is stored on secure servers with industry-standard encryption in transit (TLS) and at rest. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

While no system is completely secure, we continuously review and improve our security practices. We conduct regular security assessments and follow best practices for data protection.

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.

Client data you store on the platform remains under your control. You may export or delete it at any time from your dashboard.

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you.

• Correction: request that we correct inaccurate or incomplete information.

• Deletion: request that we delete your personal information, subject to legal obligations.

• Portability: request your data in a structured, machine-readable format.

• Objection: object to the processing of your data for certain purposes.

• Restriction: request that we limit how we use your data.

To exercise any of these rights, contact us at privacy@atelieros.com. We will respond within 30 days.

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the platform. You can manage cookie preferences through your browser settings.

We use essential cookies required for the platform to function and optional analytics cookies to help us improve our services. We do not use cookies for third-party advertising.

Our platform may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

Atelier OS is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after changes take effect constitutes acceptance of the revised policy.

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

• Email: privacy@atelieros.com

• Address: Victoria Island, Lagos, Nigeria

• Support: Visit your dashboard Settings > Support or contact us at hello@atelieros.com.