Terms of Service

By creating an account, accessing, or using Atelier OS, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use the platform.

These terms apply to all users of the platform, including fashion designers, studio owners, team members, and end clients who interact with services built on Atelier OS.

Atelier OS is a software-as-a-service platform designed for fashion professionals. The platform provides tools for client management, measurements, collections, design workflows, team collaboration, e-commerce, and business operations.

We continuously improve and update the platform. Features may be added, modified, or removed at our discretion. We will make reasonable efforts to notify users of significant changes that affect their workflows.

To use Atelier OS, you must create an account with accurate and complete information. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.

You must be at least 16 years of age to create an account. If you are registering on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.

You must notify us immediately at security@atelieros.com if you become aware of any unauthorized access to or use of your account.

Atelier OS operates on a subscription billing model. Access to platform features requires an active subscription consisting of a base plan - covering client management, measurements, and projects - and any optional add-ons you select, such as the website & catalogue add-on, additional team seats, or extra storage. Subscriptions are billed monthly, quarterly, or annually, and current prices are always displayed in your dashboard before you confirm a purchase.

Payments are processed securely through Paystack, our third-party payment provider. Subscriptions, add-ons, and template purchases are paid by card at checkout. You agree to provide accurate billing information and authorize us (and Paystack) to charge the payment method you select for fees incurred.

Wallet: every company has a wallet, which holds earnings from storefront sales. It is not a prepaid or stored-value account - you cannot top it up, and its balance cannot be used to pay for subscriptions, add-ons, or templates. Wallet balances are denominated in Naira, do not earn interest, and are not transferable. Released balances may be withdrawn to a verified bank account as described in the section on storefront sales. Bonus credits granted through promotions have no cash value and may be adjusted or revoked if obtained in violation of promotion rules.

Auto-renewal: if you enable auto-renew, your card will be charged automatically through Paystack at the start of each billing period until you cancel. You can cancel at any time from your billing dashboard; cancellation stops future charges and your access continues until the end of the period already paid for. Fees already paid are non-refundable unless otherwise stated in writing or required by applicable law.

Storage: every workspace includes a base storage allowance. Uploads beyond your allowance require purchasing additional storage as part of your subscription. If your subscription lapses, previously uploaded content is retained subject to these terms, but gated features and further uploads over the base allowance may be blocked until you renew.

Website templates: templates are one-time purchases tied to your workspace. A purchased template may be used within the platform for as long as your account exists, but may not be exported, resold, or transferred. Template purchases are non-refundable once unlocked.

Promotions: promo codes are subject to their stated scope, expiry, and usage limits, may not be combined with auto-renewal, and may be modified or withdrawn at any time. Promo codes have no cash value.

Failed payments: if a renewal charge fails, your subscription may be marked past due and gated features may be locked until payment is completed.

Partner accounts: we may, at our sole discretion, designate certain companies as partners and waive some or all fees. Partner status is revocable at any time and does not create an entitlement to continued free service.

If you dispute a charge, contact us at billing@atelieros.com within 30 days of the charge. We reserve the right to modify our pricing with 30 days' prior notice; continued use of the platform after a pricing change takes effect constitutes acceptance of the new pricing.

Companies on Atelier OS may sell products through their storefront. In every such sale, the contract of sale is between the customer and the selling company. Atelier OS provides the platform, processes the payment, and holds the funds as described below; we are not the seller, do not take title to any item, and are not responsible for the quality, safety, legality, or delivery of anything sold.

Escrow: when a customer pays for an order, the money is held by Atelier OS on behalf of the transaction. It is not paid to the selling company at the point of purchase. The platform commission is deducted at that point, and the remaining proceeds are recorded to the selling company as held, non-withdrawable funds.

Release by the customer: escrowed funds are released to the selling company when the customer confirms they received their order. After the company marks an order delivered, we email the customer a link to confirm receipt or to report a problem. Confirming receipt releases the funds to the seller immediately and is final - a customer who has a concern should report a problem rather than confirm.

Release without a response: if the customer neither confirms receipt nor reports a problem within 48 hours of the delivery email, Atelier OS may release the escrowed funds to the selling company without the customer’s confirmation. This does not affect any other right the customer may have against the seller, including any statutory right to a refund or return. The length of this response window is set by Atelier OS and may be changed; the window applied to any order is the one in force when that order was marked delivered, and it is stated in the delivery email we send.

Reported problems: if a customer reports a problem, the escrowed funds are frozen and are not released on the timeline above. The Atelier OS team will review the report with the customer and the selling company. We may then release the funds, refund the customer in whole or in part, or leave the funds held pending resolution. We aim to act fairly on the information available to us, but we do not act as an arbitrator of the underlying sale and our decision does not limit either party’s rights against the other.

Refunds: refunds are issued to the customer’s original payment method. Where the funds are still escrowed, a refund reverses the seller’s held proceeds. Where the funds have already been released, we may recover the amount from the seller’s wallet balance, which may leave that balance negative until it is recovered from later sales. Selling companies remain responsible for refunds they are obliged to make.

Withdrawals: selling companies may withdraw released funds to a verified bank account through our payment provider. Held funds are not withdrawable. Withdrawals are subject to identity and account verification, may be delayed or declined where we suspect fraud or a legal obligation applies, and are settled by our payment provider on their timelines rather than instantly.

Customers do not hold an account or balance with Atelier OS. Escrowed funds are held for the purpose of completing a specific transaction, do not earn interest, and are not a deposit or banking service.

You retain full ownership of all data, designs, client information, and content you upload to or create within Atelier OS. We do not claim any intellectual property rights over your content.

By using the platform, you grant us a limited license to host, store, process, and display your content solely for the purpose of providing and improving our services. This license terminates when you delete your content or close your account.

You are responsible for ensuring that you have the right to upload and use all content on the platform, and that your content does not infringe on the rights of any third party.

You may export your data at any time through the dashboard. Upon account deletion, we will remove your data within 30 days, except where retention is required by law.

You agree to use Atelier OS only for lawful purposes and in accordance with these terms. You must not:

• Use the platform to store, distribute, or transmit any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.

• Attempt to gain unauthorized access to any part of the platform, other user accounts, or systems connected to the platform.

• Interfere with or disrupt the integrity or performance of the platform or its underlying infrastructure.

• Use the platform to send spam, unsolicited communications, or phishing attempts.

• Reverse engineer, decompile, or disassemble any part of the platform software.

• Resell, sublicense, or redistribute access to the platform without our written consent.

We reserve the right to suspend or terminate accounts that violate these usage guidelines.

The Atelier OS platform, including its design, code, features, logos, and documentation, is the intellectual property of Atelier OS and is protected by copyright, trademark, and other applicable laws.

Nothing in these terms grants you any right to use the Atelier OS name, logo, or branding without our prior written consent.

We respect the intellectual property rights of others. If you believe that content on the platform infringes your rights, please contact us at legal@atelieros.com with details of the alleged infringement.

We strive to maintain high availability of the platform but do not guarantee uninterrupted access. The platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We will make reasonable efforts to provide advance notice of scheduled maintenance. We are not liable for any loss or damage resulting from service interruptions.

To the maximum extent permitted by law, Atelier OS and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the platform.

Our total liability for any claim arising under these terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

This limitation applies regardless of the theory of liability, including contract, tort, negligence, strict liability, or any other basis.

You agree to indemnify, defend, and hold harmless Atelier OS and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the platform, your violation of these terms, or your infringement of the rights of any third party.

You may close your account at any time through your dashboard settings. Upon closure, your access to the platform will be terminated and your data will be deleted in accordance with our Privacy Policy.

Closing your account cancels any active subscription. Before closing, withdraw any released wallet balance and settle any orders still in escrow - closure does not release escrowed funds, and orders left undelivered or unresolved may be refunded to the customers who paid for them. If your wallet still holds a released balance at closure, contact billing@atelieros.com within 30 days to arrange payment of it. Bonus credits granted through promotions have no cash value and are forfeited on account deletion.

We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or if your account remains inactive for an extended period. We will provide notice before termination where practicable.

Provisions that by their nature should survive termination - including sections on intellectual property, limitation of liability, and indemnification - will remain in effect.

These terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles.

Any disputes arising under these terms shall be resolved through binding arbitration in Lagos, Nigeria, unless otherwise required by applicable law.

We may revise these terms from time to time. We will notify you of material changes by posting the updated terms on this page, sending an email to your registered address, or displaying a notice within the platform.

Changes take effect 30 days after posting unless otherwise stated. Your continued use of the platform after the effective date constitutes acceptance of the revised terms.

If you have questions about these Terms of Service, please contact us:

• Email: legal@atelieros.com

• Address: Victoria Island, Lagos, Nigeria

• Support: Visit your dashboard Settings > Support or contact us at hello@atelieros.com.